How to Get Support for Your IDA New Patient Marketing Program

IDA offers multiple support programs, each designed to meet the needs of different individual doctors and group practices.

IMPORTANT: All IDA telephone support is provided on a pre-scheduled basis either for initial setup consultations or individual support calls. Clients may schedule these consultations 24/7 using our online new client setup calendar or phone support consultation calendar. Scheduled phone support assures that there will always be a qualified support person available to meet our doctors' busy work schedules.

1. Free Email Support

There is no charge for email support. Most email questions are answered within 1 business day.

*SUBJECT (Please briefly describe your concern):

*Enter your support question:

*Domain name(s) of the website(s) you are working on:

*Name of the Primary Contact for this account
(See My Account in the upper right corner of your IDA Control Panel screen. Go to Contacts/Primary Contact):

*Email address where you would like us to respond:

2. Set-Up Consultation for New Clients

Each new client receives a free setup consultation appointment to help maximize their new patient results and orient them to their marketing control panel.

3. New Clients Receive Phone Support for 30 Days

Each new client receives a free setup consultation appointment to help maximize their new patient results and orient them to their marketing control panel.

Additionally, new clients can schedule appointments for free telephone support within 30 days of purchase.

4. Per-Incident Phone Support

Telephone support appointments for accounts that have been active for 30 days or longer may be scheduled for each incident or problem. Each incident is just $28 per call and is automatically billed to your credit card on file.

If we determine that a phone consultation uncovers a programming bug, there will be no charge on your account for that specific incident or problem.

5. Annual Phone Support

Many multi-doctor and multi-facility clients prefer the convenience and savings of an annual phone support agreement for just $198 for up to ten scheduled phone consultations.

6. Graphics Support

On occasion, clients have photos they would like cropped or sized to the proper proportions to give their websites and directory listings a more professional look. Our support team is available to assist at the rate of a minimum fee of $25 for up to five photos. Each additional photo in this support request will be billed at the rate of $5 each. All charges will be automatically billed to your credit card on file.

7. Turnkey Website Setup

Many IDA clients, busy doctors and/or large practices, would like their website(s) set up for them. To help facilitate initial website construction, our team is available to build turnkey websites for just $98 each based on your specifications and final approval.

8. Custom Graphics & Copy

At times, clients request custom graphic design for website mastheads, special marketing or Home Page promotions, and even full-page layout or copy review. These services are available at the rate of $175 per hour, automatically billed to your credit card on file. Schedule an appointment to review your needs and receive a cost estimate.

9. Search Engine Positioning Review

A no-charge review of your positioning on the three primary search engines (Google, Yahoo and Bing) is available once per calendar quarter for each website upon request. This review includes your Primary Dental Market1 and 5 targeted Geographic Market2 keyword combinations for each of your websites (for example, "Houston Cosmetic Dentist" & "Houston Cosmetic Dentistry"). Additional reviews are available on an ad-hoc basis for just $68 for each website.

1 Your Primary Dental Markets can be found by selecting “Customize Websites” from the left-hand navigation. The Primary Dental Market for each of your websites is listed in the second column from the right.

2 Your targeted Geographic Markets can be found by selecting “Customize Websites” from the left-hand navigation, then selecting the specific website(s) you are interested in analyzing. Your Geographic Markets can be viewed by clicking on the right box and right side tab or by selecting the ‘Geographic Markets’ icon in the ‘Important Settings’ section of the lower half of the page.